A VOID can be processed for SALES that were authorized, but not settled, within the same day prior to settlement. VOIDS are normally processed within a few hours of the time of the original SALE.
How to Process a Void
- Select VOID from the Start Screen: A list of recent SALES will be listed.
- Select the transaction to void: Tap on the transaction you wish to void or search based on specific criteria by selecting the search button.
- Review the transaction: Confirm that this is the transaction you wish to void.
- Tap VOID to initiate: A message will appear indicating the void is being processed.
- Tap OK to finish: You will then have the option to e-mail a void receipt. Hit YES to send and NO if not sending one).
- The Void is complete and you will return to the Start Screen.