To get a good swipe, try to firmly and steadily swipe the card through the reader.

Make sure that the magstripe of the credit card is facing the right direction. When you are looking at the side of the reader that says PhoneSwipe.com, you should be looking at the magstripe as well. If you are using a case on your device, check to make sure the sleeve isn't preventing the card reader from being plugged in all the way.

When the card reader is plugged in, make sure volume is turned all the way up. iOS only: Allow access to the microphone in the privacy settings of your device.

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Order additional card readers by calling Customer Service or through Phone Swipe Inside.

• Head to the Profile section
• Select the quantity of readers you would like. Free readers are provided based on your monthly processing volume
• Click "Order"

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In the event that your credit card reader malfunctions, there is a 12-month limited warranty. In the event that you misplace your card reader, we will send you a replacement for an additional fee. If you need a replacement, order an additional one through Phone Swipe Inside or contact Customer Service at 877-957-9473.

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General Issues

• Always ensure you're running the latest version of Phone Swipe. To check:
  • iOS: Settings → Help
  • Android: Settings → Tutorials and Support → Build Version (at the bottom of the screen)
• Try a device restart.
• Avoid using a phone or device case when using the reader. This could prevent the reader from being plugged in properly.
• Make sure the device volume is turned all the way up.

Commonly-Reported Issues

• Card Reader cannot connect/initialize
  • Ensure the phone or device volume is at maximum volume.
  • Ensure Phone Swipe and the bumper are facing the same way as the screen when you plug it in.
• Card swipe issues
  • Ensure the card reader is plugged in at the proper orientation.
  • Holding the card with the magentic strip facing up toward the Phone Swipe logo, swipe the card from right to left using a swift, firm action. Some users report a distinct sound of "Snick!" when the card swipe is done correctly.
  • The app will prompt the user if the card swipe was done incorrectly. It sometimes takes a few tries to get the technique down.
  • Some users have found that bending the card slightly when swiping, so that the card has better contact with the mag stripe reader on the inside, results in a better swipe result.
  • As with all swipe readers, old cards will have a more difficult time.

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This section of Phone Swipe focuses on the Phone Swipe app version 5.4 or higher.

Download the guide here.

If you have any questions, please contact Customer Service or Technical Support at (877) 957-9473.

Your login credentials were created when you applied for your Phone Swipe account. Use the email address and password you entered during the application process. Once your account has been approved, you will be able to sign into the Phone Swipe app and Phone Swipe Inside.

If you forgot your password, please click here or on "Forgot Password" and you will be sent an email with further instructions on how to reset your password.

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Please note the following instructions are for Phone Swipe version 3.0 or higher. For Phone Swipe version 2.0, head to the Support section of Phone Swipe Inside.

When you are logging into Phone Swipe for the first time, the first thing you will do is create a PIN. The Phone Swipe app provides a lock period to prevent unauthorized usage of your account and this PIN will be required to unlock the app. After that, you will land on the Sell screen. Tap the gear icon to access Settings.

Settings - General Settings

• Manage Accounts: In this section, you can view your linked accounts and switch from one account to another. Additionally, you can set which account gets opened upon login. Options are to always open a default account, to open the last opened account, or to prompt you to select which account you want to use.
• PIN Settings: Select a time for when the app locks and will require the user to enter in a PIN. Tap "Reset PIN" to reset your PIN by entering your current and then creating a new one.
• Receipt Settings: This section is pre-loaded with the information you supplied when you signed up for Phone Swipe. You can edit this information as well as add a company logo and receipt message. iPad only: As you edit your receipt, a real-time preview of your email receipt will display on the right side.
• Auto-Generate Invoice Number: This feature will automatically generate consecutive invoice numbers for each of your transactions.
• Require Signature for transactions below $25: Customers will need to sign for transactions below $25 if this feature is enabled. All transactions over $25 are required to have a signature.

Settings - Tips

Enable the tip feature to allow your customers to add a tip at the end of a transaction. You can enter default tip values, including custom and no tip, for your customers to choose from.

Settings - Taxes

To process a sale with tax, toggle the "Auto-Detect Tax" option to On in Settings. Auto-Detect Tax turns on the geo-tax feature, which automatically calculates the appropriate tax rate based on your location. Or, if you prefer, you can set a default tax rate.

Settings - Hardware

• Enable printer/s by selecting the "Enable Receipt Printing" toggle
• Adjust settings under "Manage Devices"
• Barcode Scanners: By default, your device's built-in camera is the barcode scanner. However, if you purchased a compatible Bluetooth barcode scanner, follow the on-screen instructions to connect the scanner to your device and the Phone Swipe app.

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General

You can accept Visa, MasterCard, American Express, and Discover payments. In order to process a sale, you will need an Internet connection (WiFi or data plan).

If you are in the middle of a transaction and you receive a phone call or text message, press "Decline" and complete your transaction. Hitting "Accept" will abruptly end your transaction and force the app to close.

Phone Order

If you are taking an order over the phone and manually keying in your customer's information, make sure to write "Phone Order" on the signature screen.

Express Sale

• To make an Express Sale, tap on the credit card icon
• Enter a custom amount for a one-off item.
• Hit "Add"
• Process payment by swiping a card or selecting "More Payment Options" for Cash or Manual card number entry

Swipe to Sell

iPad only: When your customers are in a hurry, Swipe to Sell allows you to simply swipe a card and move onto the next sale.

• Enter the amount
• Follow the prompts to complete the sale. You will then be directed to the Signature screen (if applicable) and the Receipt screen

New Sale

• If you are a first time user or you do not have inventory loaded, the Sell screen will be clean and simple. Use Express Sale or Swipe to Sell to initiate transactions
• If you do have inventory loaded, select an item to add to the cart. To view your items by category, expand the Categories menu by tapping on the menu bar on the bottom of the screen
• Tap on the item to change the quantity
• Items with multiple prices and/or options will prompt you to select the price and/or options
• Review the items in your cart
• Swipe the card, or tap "More Payment Options" for Cash and Manual Card Entry transactions
• You can manually enter a credit card here. At a minimum, you must enter a number and the expiration date
• If you are accepting a cash payment, enter in cash provided or use one of the quick cash buttons to calculate change due
• If needed, you can again review the items in your cart by hitting the shopping cart icon
• Ask your customer for their signature, if necessary
• Email or print the receipt

Split Tender

iPad only: Accept multiple forms of payment on a single transaction with split tender

• Ring up a sale
• Tap "More Payment Options" and then tap "Split Tender"
• Enter in the first payment amount, along with the method of payment
• After the first payment, the app will calculate the amount still owed to you. Continue by entering in the second payment amount and method
• Continue as need until amount due is $0. Tap Proceed to complete the transaction

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Discounts

iPad only: To add an Express Discount, just tap the price tag icon, and add the discount amount. Express Discounts apply to all items in the cart.

To add an item-level discount, tap an item from the cart to apply a discount.

Tips

• On the signature screen, your customer can select from one of the preset values or enter a custom amount

Receipts

• Enter your customer's name and email address. If your customer is already in your Customers list, you can select their name through the address book icon
• Tap the notebook icon if you would like to add a note to the receipt (optional)
• Tap "Send Receipt"
• To print a receipt:
• Switch the printer toggle to on. If you have multiple printers enabled, you will need to select which printer you would like to use
• To set up BCC emails, go to Settings and tap Receipt Settings. Enter the email address you want the transaction emails to go to. Toggle on the "Bcc me on email receipts" option.

To modify your receipt, go to Settings → Receipt Settings.

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Voids cancel a completed sale before the payment is processed. Typically, you will process a void on the same day, before your account batches out (5 PM ET). If you have a sale time stamped after 5 PM, you can void it before 5 PM the following day.

• Void & Refund Permissions: If you are an Administrator, you can enable Void & Refund permissions for your Cashiers. When enabled, you can also set a Void & Refund limit amount.

• Tap the gear icon to access the Dashboard
• Tap "Transactions"
• Search and select the transaction you would like to void
• Tap "Void" and confirm that you would like to void the transaction

Refund

Refunds differ from voids in that the transaction has been completed and the payment has been processed. In a refund, the cardholder is credited back funds to their bank account. The refund amount must be greater than $0.00 but cannot exceed the total transaction amount.

• Tap the gear icon to access the Dashboard
• Tap "Transactions"
• Search and select the transaction you would like to refund. Hit "Refund"
• If you're returning entire item costs, select the item counters to indicate how many of the items are being returned
• If the total needs to be adjusted further for any reason, enter it in the "Additional Custom Amount" field
• Tap "Submit" in the upper right corner

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A pre-authorization allows you to prepare a sale, placing a hold on the funds, but not processing the sale immediately. This is a two-part process and you must close the pre-authorization to complete the transaction.

Note: Pre-authorizations are only valid for 7 days from the authorization date.

• iPad only: Tap "Create" on the upper left side of the cart
• Tap "New PreAuth"
• Create a new pre-auth in the same manner in which you would a new sale (i.e., add items to the cart)
• Follow the prompts to save the pre-auth

• Tap the gear icon and then "Transactions."
• Select the transaction
• Under Actions, tap on "Complete"
• Tap "Submit" in the upper right
• If needed, modify the pre-auth by editing the cart
• Follow the prompts to complete the transaction

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Create inventory to easily and quickly access your products and services. This will streamline your sales process and provide an itemized transaction on your receipts.

Access your inventory by hitting the pencil icon at the bottom of the Sell screen. You will now be in Edit mode. When you're done, tap "Done Editing" to return to the Sell screen.

Categories

Group your items in Categories which can be organized by both a color and a name. Tap the "+" symbol in the upper left of the Category pane to add a category.

Add an item to your Favorites group by tapping on the heart icon next to the item while in Edit Item view.

Add/Edit Items

Tap on the "+" symbol in the upper left of the Item grid to add an item. Enter a product name; photo; price/s; select if the item is taxable or not. When adding an item you can add Multiple Prices to a single item listing. Add the product to a category if you have categories set up. Tap "Save". Start tracking stock of an item by tapping "Manage Stock" to enter the quantity you have on hand.

iPad only: When adding an item you can add Options and Multiple Prices to a single item listing.

Add/Edit Discounts

Tap on the "+" symbol in the lower left of the Item grid. Specify a dollar amount or percentage, name the discount, and attach a color for identification. Discounts are created just like you would an inventory item.

When you're back in the Sell screen, you'll see a colored discount tile that you can add to cart on any transaction. This discount will apply to all items in the cart.

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Applying multiple prices or adding item options means an endless array of customization on transactions.

Access your inventory by hitting the pencil icon at the bottom of the Sell screen. You will now be in Edit mode. When you're done, tap "Done Editing" to return to the Sell screen.

Multiple Prices

iPad only: While you're adding or editing an item, set multiple prices if needed. For example: if you are selling an item in different sizes, you can list each available size along with its corresponding prices.

Item Options

iPad only: While you're adding or editing an item, you can apply Item Option Sets to a single listing.

• Tap "Add Item Option Set" and give the set a name
• Toggle on/off "Customer can select multiple options" depending on your need
• Add all options, as well as the prices for each option, if applicable
• For example: if you are selling an item in multiple colors or fabrics, colors may not add an additional charge, but fabrics may have a corresponding price
• Hit "Add Item Option Set" to save

• Tap on the item
• Under "Item Options", select the set you'd like to apply
• Hit the back arrow, then tap "Save."

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In-app reporting gives you access to real-time information about your customers and your sales.

From the Sell screen, access your reporting by hitting the gear icon to visit the Dashboard.

Sales Trends

Sales Trends is an overview of sales, transactions, items, and payment methods. Change the date range of your reporting by hitting the calendar icon.

Customers

The Customers report shows a list view of all customer names, emails, and number of transactions. Enter a name in the "Search Customers" field. Tap on the customer to edit their information or tap "View Transactions" to see specific transaction detail.

Transactions

Transactions is a listing of all transactions, which can be viewed Daily, Weekly, Monthly, or Yearly. You can also search by the last 4 digits, customer name, or customer email to find a specific transaction. The Search bar provides quick access to void or refund a transaction.

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This section of Phone Swipe Inside focuses on Phone Swipe Inside version 5.4 or higher.

Download the guide here.

If you have questions, please contact Customer Service or Technical Support at 877.387.5640.

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Think of Phone Swipe Inside as your command center - we've got the data and tools you need to manage your business. View your account activity to see item and employee performance, check on your deposits, and pull reports. Build your item library, add employees to your account, and more.

Access Phone Swipe Inside at inside.phoneswipe.com

Your credentials are created during the application process in which you provided your username/email and password. Once your account has been approved, you will be able to sign in to the Phone Swipe app or Phone Swipe Inside.

When you first sign in, you will be directed to your Account Activity.

If you have multiple accounts that are linked to one email address, you can switch from one account to another by clicking on the dropdown arrow on the top right. Your DBA name and account number will help you identify the account that you are currently viewing.

If you are already a Phone Swipe merchant but do not have credentials, please register your account here.

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If you forgot your password, please click here or on "Forgot Password" and you will be sent an email with further instructions on how to reset your password.

If you have updated your credentials in Phone Swipe Inside and the app is already logged in or in an automatic login state:

• For Android, navigate to Settings → Apps → Clear Data. This will allow you to login with new credentials.
• For iOS, logout, kill the app from the background, and login with new credentials.

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Account consists of Profile, Alerts, and Referrals.

• Profile - View and edit your business information. Here you can update your password, see your bank account on file, access IRS TIN Matching, etc.
  • Sign-in Settings - Modifying your email and/or password will change your login credentials for both the Phone Swipe app and Phone Swipe Inside. Changing your email does not, however, change the email address we send correspondences to.
  • Banking Information - To update your banking, please call Customer Service at (877)957-9473 or email custservice@phoneswipe.com. For your security, do not include your financial information in the email; please provide your contact information and the best times for a representative to contact you.
  • TIN Matching and 1099-K - If you meet certain criteria, you will receive a 1099-K to be used for federal tax filing purposes. If you do not see a button letting you view your 1099-K, then your account either has no 1099-Ks currently available or does not meet the IRS-mandated criteria.
• Alerts - Subscribe to or create custom email alerts for updates on your account activity. Enter in email addresses separated by a comma to send alerts to multiple people.

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Activity consists of Sales, Transactions, Deposits, and Reports.

• Sales - Sales is your dashboard of your account activity. The default time sets to Today.
• Transactions - See a list of transactions and view detail by clicking on a specific transaction. To email, SMS, or print a new receipt, click on the Options icon next to the "Transaction Details" header.
• Deposits - View your deposits and withdrawals here.
• Reports - Pull your Flash and Product Sales reports, as well as download your transactions.
• Custom Date Ranges - Click on the calendar icon to pull a custom date range by day, month, year, and time.

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View deposits and withdrawals going into the bank account you have on file.

Depending on your account type and pricing, you may see different levels of detail in your deposits. If you are a Phone Swipe merchant on the standard pay-as-you-go pricing, you should see your deposits less processing fees.

Custom Date Ranges - Click on the calendar icon to pull a custom date range by day, month, year, and time.

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Reports can be created by selecting a date range. Flash and Product Sales Reports can be downloaded as PDFs; Transaction and Itemized Exports can be downloaded as PDF or CSV files.

Flash Report - Totals for net sales, discounts, tax, tips, voids, refunds, and payment method. Ideal for a quick glance or closing your day.

Product Sales Report - Item and category performance by quantity and sales volume.

Transactions Export - A listing of all transactional data.

Itemized Export - A listing of all items sold.

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Business consists of Customers, Employees, and Online Payments.

• Customers - View and manage your customers here. Click on the arrow to export a list of your customers.
• Employees - View and manage your employees here.
• Online Payments - Accept payments right in your browser.

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In the Business section, head to Employees to add users to accept payments on your behalf. Your employee will receive an email and set a password in order to start using the Phone Swipe app.

Administrator - By default, you, as the primary account holder, are the Administrator. You have full access to the Phone Swipe app and Phone Swipe Inside, as well as the ability to add employees.

Cashier - This user can access the Phone Swipe app with limited permissions, but cannot log into Phone Swipe Inside. As an Administrator, you can set void and refund limits for your Cashiers under Settings in the Phone Swipe app.

• Make sure your employees have devices supported by the app (see Supported Devices).
• Use an employee's preferred email address when sending the invite.
• Employee invites expire after 30 minutes.

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Use Phone Swipe Inside to accept payments, right in your browser. Online Payments can be located under the Business section of Phone Swipe Inside.

1. Enter transaction amount and optional notes.

2. Key in your customer's credit card information.

3. Assign a customer and enter contact information for an optional receipt.

View and manage Online Payments under Activity ➔ Transactions ➔ Online Payments.

Void

Voids cancel a completed sale before the payment is processed. Typically, you will process a void on the same day, before your account batches out (5 PM ET). If you have a sale time stamped after 5 PM, you can void it before 5 PM the following day.

To void a transaction:

• Head to "Transactions."
• Search and select the transaction you would like to void.
• Tap “Void” and confirm that you would like to void the transaction.

Refund

Refunds differ from voids in that the transaction has been completed and the payment has been processed. In a refund, the cardholder is credited back funds to their bank account. The refund amount must be greater than $0.00 but cannot exceed the total transaction amount.

To refund a transaction:

• Head to "Transactions."
• Search and select the transaction you would like to refund. Hit "Refund."
  • If you're returning entire item costs, select the item counters to indicate how many of the items are being returned.
  • If the total needs to be adjusted further for any reason, enter it in the "Additional Custom Amount" field.
• Tap “Refund” to complete.

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Library consists of Items, Categories, Modifiers, and Discounts.

Adding items, categories, modifiers, and discounts functions in the same way as the Phone Swipe app. Changes made here sync to the Phone Swipe app and vice-versa.

Items

• Import - Click on the "Import" icon to bulk-upload your items. You will need to download the template to enter in your items. The template file must stay as a CSV file (.csv) when you are uploading into Phone Swipe Inside.
• Manage Stock - Select an item and click on "Manage Stock". Enter in the quantity you have to start tracking items. You will see an alert ("!" on top of the item image) when you have 2 left in stock. Items with 0 stock are unavailable to be sold.

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Referrals can be found under the Account section. Enter in your friend's contact information in the form. Phone Swipe will send an email to them on your behalf. Once your friend has activated their Phone Swipe account by processing at least $150 in transactions, we will give you $50 as a thank you. This will be reflected as an ACH credit to your bank account.

Referral status and payout status are also displayed in this section.

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